Refund and Returns Policy

Effective Date: 20 June 2025
Business Name: Smart Flow Bottle
Website: https://agnieszkaliszka.pl
Email: agnesliszk@gmail.com
Address: Miechowity 13/26

1. Overview

Thank you for shopping with Smart Flow Bottle! We sell both physical Smart Flow Bottles and digital products. This policy explains how to return products and request refunds, the eligibility criteria, timelines, and your rights as a customer.

2. Physical Products (Smart Flow Bottles)

Return Eligibility

You may return physical products if:

  • The item was purchased directly from https://agnieszkaliszka.pl.

  • The return is requested within 14 calendar days from the date you received the product.

  • The product is unused, undamaged, and returned in its original packaging with all accessories included.

Note: Products that are used, damaged, or missing parts may be denied a refund or may incur a restocking fee.

How to Initiate a Return

  1. Email us at agnesliszk@gmail.com with the subject line “Return Request – [Order Number]”.

  2. Provide your order number, name, reason for return, and photos if the product is defective or damaged.

  3. We will reply with return instructions and a Return Authorization (RA) number.

  4. Ship the item back to the address we provide, including the RA number on the package.

Return Shipping Costs

  • You are responsible for return shipping fees unless the product is defective or incorrect.

  • Use a trackable shipping service and keep your receipt/proof of postage.

Refunds

  • Once we receive and inspect the returned product, we will notify you about your refund status.

  • Approved refunds will be processed to the original payment method within 5-10 business days.

  • Original shipping charges are non-refundable.

3. Digital Products

Eligibility for Refunds

Due to the nature of digital products (downloads, licenses, etc.), refunds are only provided if:

  • The digital product is faulty or not as described.

  • You request a refund within 7 calendar days of purchase.

  • You have not downloaded, accessed, or used the digital product.

How to Request a Refund

  • Contact us at agnesliszk@gmail.com with your order number and reason for refund.

  • We may request additional information to verify your claim.

No Refunds

  • Refunds will not be provided if the digital product has been downloaded, accessed, or used unless defective.

4. Exchanges

We only offer exchanges for defective or incorrect physical products. Contact us at agnesliszk@gmail.com within 7 days of delivery for assistance.

5. Damaged or Defective Products

  • Report any damage or defects within 3 days of delivery via email with photos.

  • We will arrange a replacement or refund after verifying the issue.

6. Non-Returnable Items

  • Products returned after the specified timeframes.

  • Used, damaged, or incomplete products.

  • Digital products that have been downloaded or accessed.

7. Contact Information

If you have questions or need assistance, please reach out:

📧 Email: agnesliszk@gmail.com
🏠 Address: Miechowity 13/26

Business hours: Monday to Friday, 9:00 AM – 5:00 PM CET.

8. Policy Updates

Smart Flow Bottle reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date.

Thank you for choosing Smart Flow Bottle! We appreciate your business and strive to ensure your satisfaction.